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Privacy Policy

Effective Date: August 1st, 2025
Last Updated: August 1st, 2025

VirtInfra LLC (“VirtInfra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

Our goal is simple: we only collect the information we need to provide our support services, keep our systems secure, and improve our website.

1. Who We Are

VirtInfra LLC is a support services company based inColorado, U.S. If you have questions about this Privacy Policy or how we handle your information, you can contact us at: [[email protected]]

2. Information We Collect

We may collect the following types of information:

  • Contact details – such as your name, email address, or phone number when you reach out to us or sign up for services.
  • Account and service information – such as support requests or service preferences.
  • Payment information – if you pay for services through PayPal or another payment processor.
  • Technical data – like IP address, browser type, and usage patterns (collected through PostHog and Google Analytics). This data is used only to improve our website and is not linked to personal accounts.

We do not collect sensitive personal data such as health information, biometric data, or political opinions.

3. How We Use Your Information

We use your information only as needed to:

  • Provide and improve our support services.
  • Process payments securely.
  • Communicate with you about your account or requests.
  • Maintain security and prevent fraud.
  • Comply with legal obligations.
  • Understand how our website is used (via analytics).

We do not sell or share your personal information for advertising.

4. How We Share Information

We only share your information with trusted third parties who help us run our business:

  • Analytics – PostHog and Google Analytics (for website improvement).
  • Payments – PayPal and other payment processors.
  • Hosting – trusted infrastructure providers for secure service delivery.
  • Email/Support – email systems and support portals for communication.

These providers are only given the information they need to perform their services and are required to protect it.

5. Data Retention

We keep personal information only as long as necessary to provide our services, meet legal requirements, or resolve disputes.

Once this data is no longer needed, we securely delete or anonymize it.

6. International Data Transfers

While our main customers are in the U.S., we may serve clients globally. If you are in the EU or UK, please note that your data may be transferred to the U.S. or other countries. We take appropriate steps to safeguard this information, including contractual protections where required by law.

As we only need information to provide support services to you, please let us know if you have any additional concerns about your data while we are supporting you.

7. Your Rights

Depending on where you live, you may have the following rights:

  • EU/UK (GDPR/UK GDPR): Access, correction, deletion, restriction, portability, and withdrawing consent.
  • California (CCPA/CPRA): Know what personal information is collected, request deletion, and opt out of the “sale” or “sharing” of data. (VirtInfra does not sell personal information.)
  • Colorado Privacy Act: Access, correction, deletion, and the right to opt out of targeted advertising or profiling. (VirtInfra does not engage in targeted advertising.)

To exercise these rights, contact us at [[email protected]].

8. Children’s Privacy

Our services are designed for businesses, not children. We do not knowingly collect data from anyone under 13 (U.S. COPPA) or under 16 (GDPR).

9. Changes to This Policy

We may update this Privacy Policy from time to time to meet legal requirements or reflect changes in how we operate. Updates will always be posted on this page with the “Last Updated” date. We do not contact customers directly about updates, as we only store information necessary to provide our services.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to [[email protected]].